Dfavo
Refund Policy
At Dfavo, we strive to ensure satisfaction with our services. Please carefully review our refund policy regarding payments for application fees, service fees for visa services, and subscriptions for channel partners’ account features:
1. Application Fees for Institutions:
- Application fees paid for institution submissions are eligible for a refund only if the application has not been submitted to the respective institution. Contact your study advisor for refund queries.
- Once an application has been submitted to the institution, the application fee becomes non-refundable.
2. Service Fees for Visa Services:
- Service fees paid for visa services are non-refundable once the service has been rendered.
- Refunds may be considered only in exceptional circumstances and at the discretion of Dfavo. Please contact us at [email protected] with your request, providing detailed reasons for the refund request.
3. Subscriptions for Channel Partners' Account Features:
- Subscriptions for channel partners’ account features are subject to the terms and conditions outlined in Clause 9 of our agreement.
- As per the terms and conditions, subscription fees are non-refundable once the service period has commenced.
- Refunds will not be processed for subscription fees unless explicitly stated otherwise in our agreement or under exceptional circumstances, as determined by Dfavo.
Contact Information:
For inquiries related to refunds or assistance with our services, please contact:
- Accounts Department: [email protected]
- Customer Support: [email protected]
This refund policy is part of our commitment to transparency and fairness in our dealings with customers. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to us.
Thank you for choosing Dfavo. We appreciate your understanding and cooperation.