Ethical Guidelines for Dfavo Channel Partners

Purpose

The ethical guidelines describe Dfavo’s and the agent’s ethical standards and duties. The purpose is to clarify the basic expectations to suppliers of counselling and applications to education abroad. The ethical guidelines describe the agents’ commitments and duties in relation to both business practices and personal behaviour.

The guidelines apply to the whole organisation, each employee, consultants, and temporary staff and any other that acts on behalf of the agent.

Responsibilities

In their activities, education agents will comply with applicable laws and regulations, and act in an ethically and socially responsible manner.

Respect, Integrity and Welfare

Respect for the rights of individuals must be an essential part of the education agent’s values. In word and deed, the education agent must be responsive to the applicant’s needs and act humbly in the face of individuals’ religious or cultural beliefs.

In his activities, the education agent will act professionally and in accordance with these guidelines. All guidance on education abroad shall be based on the applicant’s welfare.

The education provider should, as far as possible, provide adapted guidance to each student. The information must be adapted to the individual’s age and maturity, educational background, educational goals, and language qualifications.

Dfavo and the education agents do not accept any form of discrimination against applicants or students. Discrimination includes all unfair treatment, exclusion, or preference on the basis of race, sex, age, disability, sexual orientation, religion, national or ethnic origin or similar circumstances

Quality

All educational offers that are presented must be educationally valuable for the individual applicant. What is perceived as quality in the education must be seen in connection with the individual applicant’s starting point and educational goals. All applicants who want educations that require approval and / or authorization to work in their home country must be made well acquainted with the regulations regarding approval / authorization of the relevant educations. This applies, among other things, to educations within Medicine, Psychology, Law, etc. The agent must ensure that he stays up to date in the respective regulations.

Information requirements, staff training and cooperation

The following points are minimum information that must be reviewed with all prospective students:

• Complete information about applications, application deadlines and admission requirements
• Information on where to find other educational opportunities.
• Local representatives and others should inform that they only represent a selection of study places
• Opportunities for financial support from banks, private financing, and other forms of financing
• Practical information such as visas, health, and insurance
• Information on special societal and academic differences
• The Agents’ internal complaint procedures
• New employees are introduced to ethical guidelines.
• Agent participates and is represented at training session, joint meetings, and fairs organised, sponsored, or supported by Dfavo