Call Centre Team Leader

Location :
Chandigarh
Employment Type :
Full Time
Department :
Customer Support
Minimum Experience :
5+ Years

Dfavo, a fast growing Norway based EdTech company, is enabling and supporting students to receive global education. It’s unique platform empowers the international student recruitment industry by providing tools, expertise aided with premium support by connecting educational institutions with
recruitment partners and students across the globe.

 

At our Chandigarh headquarters, we are strengthening our customer support team. We are looking to hire self-motivated and dynamic team leaders for our call center.


Key responsibilities of the Team Leader would be:
– Manage the team of counsellors and tele callers to ensure KPIs are met and concerns are
taken care of in a timely fashion,
– Coordinate with Digital Marketing team for lead generation including web, digital/social
media marketing, events including career fairs, webinars, and info-sessions,
– Encourage the team members, keeping them well engaged at all times,
– Liaises regularly with GM (CIIS), providing updates, formal reports and information on key
performance indicators and trends as requested
The right candidate would be someone who:
– Has minimum 5 years of relevant experience in managing a team of call center colleagues
– Has atleast a Bachelor’s degree from a Tier 1 or 2 institute
– Are comfortable with ambiguity, self-motivated and ambitious to over achieve business
matrices
– Proficiency in all Microsoft Office applications
– Demonstrated sales success
– Strong negotiation, communication and presentation skills
– Excellent organizational and problem-solving skills
– Eager to go beyond the call of duty
– Based out of Chandigarh Tricity

Disclaimer- Dfavo is Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.